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MetaVizen

Privacy Policy

About this privacy policy

This policy details the types of personal information we may collect about you, our practices for using such information, and the measures we implement to ensure its security. It also outlines your rights regarding your personal data.

Be aware that our website and digital platforms might include links to external sites and platforms for your convenience. Our responsibility for privacy and security extends only to our digital properties. We advise you to review the privacy and security policies of any external sites or platforms you engage with.

Contacting Us Regarding Your Personal Data or Privacy Policy

If you have questions or concerns about our Privacy Policy or how we handle your information, please initially reach out to us via email at data@metavizen.co.uk or by mail to the Data Protection Officer at MetaVizen Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.

Furthermore, you have the right to lodge a complaint with the Supervisory Authority, The Information Commissioner’s Office (ICO), accessible at www.ico.org.uk, regarding how we process your data.

About Us

Our privacy policy covers the handling of any personal information you provide through the MetaVizen LTD website, accessible at https://metavizen.co.uk. We, the MetaVizen group of companies, prioritize the privacy of our customers and users, treating your personal data with the utmost care. This document outlines the types of information we gather, how we plan to use it, and the measures we take to secure it. By submitting your personal data on our website, you agree to its collection and use as described in this privacy policy.

Information Collection

As you navigate our site, you might come across various sections like contact forms, registration pages, and newsletter sign-ups. These sections may request personal information such as your name, address, email, and phone number to access certain services.

Usage of Provided Information

We process and store any personal data you provide in line with current data protection laws and this privacy policy. Your personal data is primarily used for record-keeping and to deliver our services and products. This includes sending you updates about our company, affiliates, and partners, as well as promotional materials on our offerings.

Additionally, we might create a personalized profile for you to tailor information about services, products, or events we believe might interest you. Your personal data helps us analyze user behavior and preferences to enhance and tailor our website’s content and functionality. We might share anonymized, aggregated data with third parties for these analytical purposes. When we work with third-party service providers to process your data, you will be notified accordingly.

The types of personal data we may collect include your name, organization, email address, contact number, and the specifics of your inquiries.

Sharing Your Information

In the course of delivering our services, we might need to disclose your personal identifiable information to:

Service providers and partners who work on our behalf, ensuring they treat your information with the same confidentiality and security as we do. This includes IT support, accounting services, and other specialists. Should these entities be based abroad, even outside the European Economic Area, we ensure they adhere to the same data protection standards as those mandated within the UK, using your information exclusively to serve our operational needs.

Legal or regulatory bodies to whom we are obligated to disclose information for compliance purposes, such as the Solicitors’ Regulatory Authority, the Legal Ombudsman, HMRC, and HM Courts and Tribunal Service, among others.

We commit to using your personal information strictly for the intended purposes at the time of collection, in line with this policy. We generally refrain from sharing personal information with external parties unless it is legally required, necessary to fulfill our duties to you, or as detailed herein.

Retention of Your Personal Information

The personal data you provide will be kept only as long as needed to achieve the specified purposes for which it was gathered, or as mandated by legal requirements.

Your Privacy Rights

Under the General Data Protection Regulations (GDPR), you are granted several rights to ensure the proper management of your personal information. This includes the right to halt the direct delivery of marketing materials to you. Should you choose to not receive marketing communications from us or any entity we may share your data with, you have the option to opt-out by contacting us via mail or email (contact details provided below).

Your rights specifically include:

  • The right to be informed about how we use your personal data.
  • The right of access to your personal data.
  • The right to correct any inaccuracies in the data we hold about you.
  • The right to have your data erased from our records.
  • The right to limit the processing of your data to specific purposes.
  • The right to object to the processing of your data.
  • The right to be informed of any automated decision-making or profiling based on your data.

You also have the right to object to the use of your data for direct marketing purposes. You can opt-out from our marketing communications at any time by using the ‘unsubscribe’ link found in our emails. However, opting out means we will no longer be able to update you on new services, products, or events that might interest you.

Data Retention Period

We will retain your information indefinitely after you’ve provided it, until you decide to unsubscribe or request the deletion of your data.

Security Precautions

We commit to implementing security measures to safeguard your personal data. However, given the inherent risks associated with internet security, we cannot be held liable for any security breaches not resulting from our negligence or intentional misconduct.

Data Transfers Internationally

Your data may be transferred and stored in locations outside the European Economic Area (EEA), or processed by personnel situated outside the EEA working for our suppliers. These transfers are made under the agreement that your data will be protected securely in line with this privacy policy and GDPR. In instances of international data transfer, MetaVizen LTD may consult with the UK Supervisory Authority, the ICO, for further guidance and assurance of data protection compliance.

Filing a Complaint

Should you have any grievances concerning the handling of your personal data or about this privacy policy, we encourage you to reach out to us using the contact details mentioned earlier in this Privacy Policy. If you find the resolution unsatisfactory, you have the option to escalate your complaint to the Information Commissioner’s Office at:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Additionally, the Information Commissioner’s Office can be contacted through their online form at: https://ico.org.uk/global/contact-us/email/